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Strong global brand, Bangalore metro location, and broad generalist devops skillset increase applicant competition.
DevOps production support skills are transferable across industries, though financial domain familiarity can help.
Explicit L3 experience requirement plus scripting, Ansible and ITIL mandates moderate application filtering.
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Onboard applications to production with high standards and manage their lifecycle in a production environment.
Troubleshoot and resolve priority incidents, conduct blameless post-mortems, and drive permanent incident closure.
Develop and implement automation for self-healing, system resiliency, performance optimization, and release management, including 24x7 support participation.
Bachelor's or Master's degree (B.S/M.S.)
Minimum 2 years experience as L3 Production Support Analyst.
Technical skills: SQL, Shell scripting, Python, Ansible.
Knowledge of ITIL framework.
Experienced in production support with a focus on application reliability and automation.
Comfortable working in a 24x7 support environment and collaborating with development teams throughout software lifecycle.
Proactive in identifying system bottlenecks and implementing self-healing and resiliency solutions.