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Strong global brand, metro location, and generalist DevOps support role drive high applicant competition.
Standard production support and automation skills are easily transferable across industries.
Explicit 2-year L3 requirement and mandatory tooling (Python, Ansible, ITIL) enforce moderate shortlisting strictness.
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Onboard applications onto Production management with highest standards and drive incident management including troubleshooting and root cause analysis.
Analyze incidents and usage patterns to implement proactive measures and build self-healing, resilient production systems.
Collaborate with development teams through software lifecycle to enhance reliability and scalability; participate in 24x7 support coverage when required.
Bachelor's or Master's degree (B.S/M.S).
Minimum 2 years experience as L3 Production Support analyst.
Technical skills required: SQL, Shell scripting, Python, Ansible.
Knowledge of ITIL framework.
Experienced in production support with a focus on incident management and automation to improve system reliability.
Comfortable working in a 24x7 support rotating environment with a proactive, data-driven approach to problem solving.
Able to engage cross-functionally with development teams to integrate operational insights during software development and deployment.