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Tier-1 brand, metro location, common DevOps skills and mid-level profile increase candidate competition.
Core DevOps skills are transferable but regulated finance context increases sensitivity moderately.
Explicit 2-year L3 requirement plus domain experience and specific tooling increases filter strictness.
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Own onboarding of applications into production management adhering to highest standards.
Lead incident troubleshooting, post-mortem facilitation, and implement permanent incident closures.
Develop and promote automation for system resiliency and self-healing; participate in performance testing and capacity planning.
Bachelor's or Master's degree required.
Minimum 2 years experience as L3 Production Support analyst.
Technical skills: SQL, Shell scripting, Python, Ansible.
ITIL certification or knowledge required.
Experienced in production support with focus on operational reliability and automation.
Capable of collaborating with development teams to embed reliability and scalability from early stages.
Comfortable working in a 24x7 support environment with incident management accountability.