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Niche senior Salesforce architect role reduces competition despite metro location.
Highly Salesforce-specific architecture skills limit cross-industry transferability.
Explicit 12–15 years plus required Salesforce architect and tech skills enforces strict screening.
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Design and architect scalable, secure Salesforce Service Cloud solutions integrated with Amazon Connect, focusing on contact center modernization and customer engagement.
Lead end-to-end CTI integration, implementing Agentforce, AI capabilities, and enterprise-grade voice solutions.
Provide technical leadership in architecture governance, define standards, oversee integrations, and resolve complex scalability and performance issues.
12 to 15 years of overall IT experience with at least 8+ years in Salesforce platform roles.
Minimum 3 years in Salesforce Technical Architect or Solution Architect capacity.
Strong expertise in Salesforce Service Cloud, Service Cloud Voice, Amazon Connect integrations, CTI architecture, and Agentforce/AI implementations.
Location requirement: Hyderabad.
Experienced in enterprise-scale customer service transformation programs with hands-on architecture and technical leadership.
Proficient in Salesforce platform development (Apex, LWC, Visualforce) and integration frameworks with deep knowledge of AWS services for cloud-native solutions.
Capable of driving architecture principles, governance, security, compliance, and collaborating effectively with stakeholders and development teams.