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Mid-level generalist delivery role with common amplifiers but limited brand and office-based requirement.
Transferable digital delivery skills across industries, though financial services servicing experience increases domain specificity.
Explicit 5–12 years requirement plus many mandatory delivery, marketing, and domain skills increases shortlisting strictness.
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Lead end-to-end delivery of strategic customer-facing digital initiatives for web and mobile platforms, translating product vision into actionable and scalable solutions.
Facilitate cross-functional alignment among business SMEs, UX, marketing, technology, and client relations to ensure digital experiences meet business goals, regulatory standards, and customer needs.
Manage multiple complex digital projects simultaneously including digital marketing campaigns, backlog prioritization, testing, and release readiness, while applying data-driven insights to optimize customer engagement and campaign performance.
Bachelor’s degree in marketing, communications, business, or related field.
5–12 years of experience in digital product management, digital delivery, program management, or digital marketing with demonstrated progression.
Proven experience delivering customer-facing digital experiences including managing digital marketing campaigns and performance optimization.
Strong experience with agile/product delivery frameworks, managing external vendors or offshore teams, and working in enterprise financial services environments.
Experience working at the intersection of product, customer experience, and digital marketing in complex enterprise financial services or mortgage servicing contexts.
Demonstrated ability to manage multiple competing priorities while ensuring high-quality delivery and stakeholder communication across diverse teams.
Strong analytical skills with experience using digital marketing, analytics, and customer engagement tools to drive continuous improvement in conversion and engagement.