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Tier-1 brand, Bangalore metro, mid-level DevOps manager role with generalist requirements increases applicant competition.
Automation platform, service assurance, and vendor governance skills are transferable but require domain-specific knowledge.
Managerial platform, cyber, vendor and ITIL requirements create moderate filtering despite no explicit years.
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Lead end-to-end service assurance and operational management for the Hyper Automation Platform including RPA, ACS, ServiceNow, Pega, and Aera.
Ensure platform stability, security compliance, performance exceeding 98% bot uptime, and vendor governance across global automation services.
Manage financial accountability including budgeting, cost optimization, and contract/vendor relationships for automation platforms.
Bachelor's degree in IT, Computer Science, Engineering, or related field.
Proven experience in IT Service Management, Service Assurance, Operations Management, or Platform Support leadership.
Experience managing global vendors and outsourced service providers, with strong stakeholder management skills.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced leader in managing cross-functional, end-to-end automation or IT service platforms at scale, with exposure to platforms like Blue Prism, ServiceNow, Pega, or similar.
Strong operational focus on platform reliability, security compliance, and continuous improvement initiatives.
Ability to drive governance, financial discipline, and vendor management in a global enterprise environment.