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Mid-level (5+ years) ServiceNow role with niche specialization at a mid-tier employer creates moderate competition.
Strong ServiceNow and ITIL requirements create high platform-specific background sensitivity.
Explicit 5+ years ServiceNow experience plus ITIL certification and architect responsibilities enforce strict shortlisting.
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Design optimal ServiceNow solutions based on business needs, current architecture, and future goals.
Lead technical teams through ServiceNow project delivery, including integrations, customizations, and quality assurance.
Deliver solution recommendations, POCs, and oversee adoption and system performance monitoring.
5+ years of experience in ServiceNow development with proven technical lead experience.
Expertise in ServiceNow Domain Separation, Customer Service Management (CSM), and system integrations using REST, SOAP, LDAP, and related protocols.
ITIL v4 Certification mandatory.
English proficiency at B2 level or higher.
Experienced in leading cross-functional technical teams in ServiceNow implementations, including pre-sales involvement.
Strong technical knowledge of ServiceNow architecture, security, and enterprise application integration.
Familiarity with Agile/Scrum and DevOps pipelines, and certifications like ServiceNow Certified Technical Architect or Implementation Specialist add advantage.