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Mid-level metro role, generalist digital delivery title, and broad skillset requirements increase applicant competition.
Core delivery and program skills are transferable, but financial services preference increases industry-specific sensitivity.
Explicit 5–12 year requirement plus mandatory delivery, agile, and vendor-management experience enforces moderate filtering.
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Lead end-to-end delivery of digital initiatives for customer-facing website and mobile app, translating product vision into actionable deliverables.
Partner with business, UX, marketing, and technology teams to develop scalable, customer-centric digital experiences aligned to business goals and regulatory constraints.
Manage backlog, roadmap, digital marketing campaigns, performance analysis, risk mitigation, and process improvements ensuring quality and compliance across digital platforms.
Bachelor’s degree in marketing, communications, business, or related field is mandatory.
5–12 years of experience in digital product management, digital delivery, program management, or digital marketing roles.
Proven experience in delivering customer-facing websites and digital experiences including digital marketing campaigns and performance optimization.
Experience with agile/product delivery frameworks and managing multiple complex projects concurrently.
Experienced in enterprise-level financial services digital delivery with strong understanding of customer servicing workflows and digital borrower experiences.
Proficient in collaborating across business, marketing, technology, and client-facing stakeholders to balance technical feasibility with customer journey design.
Data-driven with strong analytical skills, capable of optimizing customer engagement, campaign effectiveness, and digital adoption through performance metrics.