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Tier-1 brand, metro location, and managerial operations role, but niche infrastructure skills reduce applicant pool.
Highly domain-specific infrastructure and legacy mainframe skills limit transferability.
Mandatory advanced networking, mainframe, scripting skills and management experience enforce strict shortlisting.
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Oversee 24x7x365 technical operations support for Mastercard’s global infrastructure to minimize impact on customers and internal users.
Manage and lead staff responsible for infrastructure monitoring and be a key participant in Incident and Change Management processes.
Analyze performance data to identify improvement areas and coordinate multiple project efforts including change implementation in the network environment.
Bachelor’s Degree or equivalent work experience.
Experience in people management and budgeting for department operations.
Advanced knowledge of routing, switching, tunneling, MPLS, and multiple technologies including UNIX scripting, JCL, MVS, batch scheduling.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in operating and managing technical support within a control center or global infrastructure environment with incident and change management expertise.
Demonstrates advanced technical and troubleshooting skills across multiple IT disciplines including UNIX, Mainframe, Production Control, Network functions, and related technologies.
Has strategic and operational experience managing staff, departmental planning, and coordinating cross-functional projects in a complex technical environment.