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Senior, niche SAP AMS role but Tier-1 brand and metro location increase applicant density.
Role requires domain-specific SAP AMS experience and ITIL knowledge, limiting cross-industry transferability.
Explicit 10+ years SAP AMS requirement plus mandatory SAP/ITIL experience makes filters strict.
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Lead and manage SAP AMS team handling application support, incident/problem/change management, and service request fulfillment across SAP modules.
Ensure consistent SAP AMS service delivery meeting SLAs/KPIs, including system monitoring, troubleshooting, upgrades, patches, and preventive maintenance.
Manage vendor contracts, budgets, compliance, and prepare reports on AMS performance, while driving continuous improvement initiatives.
Bachelor’s degree in Computer Science, IT, Business Administration, or related discipline.
Minimum 10 years of experience in SAP AMS, SAP support, or SAP Basis/Application operations with proven leadership in AMS team management.
Strong understanding of SAP modules (esp. SD, MM, FICO) and SAP landscape architecture.
Knowledge of ITIL processes and experience with ITSM tools.
Experienced in managing large SAP AMS teams delivering complex support operations under SLAs/KPIs.
Skilled in stakeholder management and coordinating between business users, technical teams, and vendors across SAP landscapes.
Familiarity with ITIL framework and AMS tools like SAP Solution Manager; capable of driving process improvements and compliance.