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Niche SFCC expertise reduces applicants but metro Bangalore location and mid-level role increase competition.
Highly domain-specific SFCC and eCommerce integration experience limits cross-industry transferability.
Requires explicit 2+ years plus mandatory Salesforce B2C Commerce Cloud and incident-management skills.
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Triage and diagnose incidents related to storefronts (SFRA and PWA) covering availability, cart, checkout, pricing/promotions, product display, search, and order flows.
Monitor and escalate anomalies in site performance, order processing, integration jobs, and payment service provider integrations within SLA deadlines.
Support business-as-usual content and merchandising activities, maintain knowledge base documentation, and coordinate with cross-channel support teams, especially during peak trading periods.
Minimum 2+ years work experience in relevant domain (eCommerce Salesforce B2C Commerce Cloud environment).
Working knowledge of Salesforce B2C Commerce Cloud architecture, including SFRA and APIs for composable/headless storefronts.
Experience with Business Manager administration, configuration, log analysis, and using ITSM tools like ServiceNow/JIRA within SLA-driven incident management.
Basic understanding of JavaScript/Node.js (diagnostic level), payment gateway, tax, and fraud-prevention integrations in eCommerce context.
Experienced working in high-traffic, revenue-critical eCommerce environments focusing on Salesforce B2C Commerce Cloud.
Detail-oriented analyst with strong troubleshooting skills in storefront and integration issues, familiar with Agile methodologies (consulting experience a plus).
Comfortable supporting multi-country or cross-border eCommerce sites and collaborating across teams on cross-channel customer journeys.