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Tier-1 employer, hybrid/remote flexibility, metro location and broad SRE skillset increase candidate density.
Deep virtualization, VMware, enterprise storage and Linux expertise limits easy transfer across unrelated industries.
Explicit 8-12 years plus mandatory VMware, networking, Linux and customer-facing SRE skills enforce strict filters.
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Troubleshoot and resolve complex technical issues across virtualization, networking, and Linux systems to ensure high customer satisfaction.
Collaborate with product development teams to identify defects, enhance serviceability, and drive product improvements using customer feedback and data analysis.
Mentor junior engineers, contribute to knowledge bases, and provide rotational support coverage including off-hours as needed.
7-9 years of experience in Systems Reliability Engineering or similar technical support roles.
Strong expertise in Virtualization (preferably VMware ESXi), Networking (Layer 2/3), Linux systems, DevOps, Cloud, or Enterprise Storage technologies.
Degree in Engineering or Computer Science preferred.
Hybrid work arrangement requiring presence onsite at least 3 days per week (Pune location). No travel required.
Experienced SRE with deep hands-on skills in virtualization, Linux, and network troubleshooting, capable of resolving complex customer issues independently.
Comfortable working collaboratively with development and partner technology teams (e.g. VMware, Citrix, Microsoft) to improve product reliability and customer experience.
Able to mentor junior staff and contribute proactively to internal/external knowledge resources and process improvements.