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Mid-level metro role with specialized ServiceNow skills and certifications results in medium competition.
Platform-specific ServiceNow integration and governance expertise limits cross-industry transferability.
Mandatory 5+ ServiceNow experience, lead responsibility, integrations and preferred certifications make shortlisting strict.
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Design and deliver scalable ServiceNow solutions including system architecture, integrations, and custom configurations aligned with business needs and platform standards.
Lead and guide cross-functional technical teams throughout project delivery, ensuring adherence to best practices, quality, and performance standards.
Engage with stakeholders through workshops, demos, and presentations; contribute to pre-sales proposals, estimates, and implementation plans.
5+ years of ServiceNow development experience with proven technical lead capabilities.
Expertise in ServiceNow Domain Separation, Customer Service Management (CSM), and system integrations using REST, SOAP, LDAP, and related protocols.
Proficiency with relational databases and knowledge of SOA, web services integration, and authentication mechanisms like LDAP, Active Directory, and ADFS.
English proficiency at B2 level or higher; ITIL v4 Certification preferred; Agile/Scrum and DevOps experience not mandatory but preferred.
Experienced hands-on ServiceNow Technical Lead familiar with designing enterprise-grade, secure, and maintainable solutions.
Comfortable working in collaborative environments involving stakeholder engagement, pre-sales, and delivery leadership roles.
Strong technical foundation in ServiceNow architecture, integrations, and system performance optimization with a strategic mindset for governing platform standards.