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Remote role and a generalist product/program title increase applicant volume despite moderate brand strength.
Program and content operations skills are broadly transferable across industries.
Explicit 1–2 year requirement plus tooling (JIRA, Smartsheet, Excel) creates moderate candidate filtering.
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Execute defined content operations tasks accurately and timely following established SOPs.
Maintain and update process documentation, trackers, and workflow tools like JIRA and Smartsheet.
Support data validation, reporting, and escalate routine operational issues with context to supervisors.
Bachelor's degree in any discipline.
1–2 years of relevant experience or equivalent internship exposure in content production, publishing, digital operations, or administrative support.
Working knowledge or willingness to learn JIRA, Smartsheet, Microsoft Teams, Planner, SharePoint; basic Excel exposure.
Not explicitly mentioned in the JD: Notice period.
Detail-oriented individual capable of following structured SOPs and managing multiple tasks within defined workflows.
Experienced or familiar with content operations and digital tools for task tracking and reporting.
Comfortable communicating status updates and escalation with supervisors, demonstrating a learning mindset to quickly adopt new tools and processes.