Back
Remote role, generalist support title, and broad skillset increase applicant density.
Core sysadmin and support skills are highly transferable across industries.
Explicit 1-3 year requirement plus mandatory Windows, virtualization, and support skills moderate filter strictness.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Troubleshoot and resolve complex system issues for internal and external customers through calls and internet.
Manage and document inbound support tickets, including escalation and collaboration with product development for design improvements.
Participate in technical bridge management and monitor infrastructure and application events with Level 1 troubleshooting responsibilities.
1-3 years of relevant work experience in systems support or related field.
Good understanding of Windows Server 2008/2012, Windows 7 environment, and Windows administration troubleshooting.
Basic or intermediate knowledge of SQL and experience with server VM farms, data centers, and Citrix environments.
Bachelor's degree required. Ability to work standard hours with possible after-hours/on-call support and up to 10% travel.
Experience in service desk or command center operations with ITIL V3 Foundation certificate as an advantage.
Comfortable managing support tickets and technical bridge communications in a structured IT environment.
Able to handle infrastructure monitoring, application events, and collaborate across departments to improve product design.