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Metro location and mid-level experience increase competition, while Exchange specialization moderates applicant density.
Email platform expertise is transferable across industries but enterprise/regulatory experience adds domain specificity.
Explicit 5–7 years requirement, mandatory Exchange/PowerShell/AD skills, shifts, and regulated environment increase filtering.
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Manage and support Microsoft 365 Exchange Online and on-premises Exchange Server environments for a global user base of 32,000 users.
Troubleshoot, resolve, and maintain high availability, security, and performance of enterprise messaging platforms including email gateways and Outlook clients.
Participate in rotational 24x5 support shifts and 24x7 on-call for critical outages, collaborating with vendors and partners for design and implementation.
Bachelor's degree in Computer Science, Engineering, or related field, or equivalent experience.
5 to 7 years of experience as a Microsoft Exchange engineer or administrator.
Strong technical knowledge of Microsoft Exchange Online, Exchange Server 2013/2016/2019, Active Directory, DNS, SMTP, and PowerShell scripting.
Willingness to work rotational shifts and hybrid work model (minimum 3 days in-office per week).
Experienced in supporting large-scale, globally distributed enterprise email environments with focus on reliability and security.
Skilled in proactive monitoring and automated management using PowerShell and related tools, with experience collaborating on vendor partnerships.
Comfortable working in a regulated environment and managing on-call support responsibilities across multiple time zones and shifts.