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Remote, common generalist title, and early-career experience range increase applicant competition.
Infrastructure and server administration skills are broadly transferable across industries.
Explicit years plus mandatory Windows, VM, SQL, Citrix skills make filters relatively strict.
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Troubleshoot and resolve complex system issues for internal and external customers, primarily via telephone or internet.
Manage and document support tickets, ensuring accurate tracking of customer problems and solutions for training purposes.
Monitor infrastructure and application events, participate in technical bridge calls, and liaise with product development for design improvement.
1-3 years of relevant experience in system support or related roles.
Good understanding of Windows Server 2008/2012 and Windows 7 environments, including administration and troubleshooting.
Basic to intermediate knowledge of SQL and experience with server VM farms, data centers, disk expansion, and vMotion.
Bachelor's Degree preferred; knowledge of ITIL framework (v3.0 foundation certificate) is advantageous.
Experience in service desk or command center operations indicating familiarity with ticketing and support processes.
Hands-on experience with Windows server environments, virtualization, and application installation/troubleshooting.
Capable of managing technical escalations and collaborating with product development to identify and resolve systemic issues.