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Tier-1 employer, metro Bangalore, and common project-manager title increase applicant competition.
Customer-facing engineering and OEM quality focus makes the role somewhat industry-specific but transferable across manufacturing sectors.
No explicit years but requires engineering, quality, and customer-facing cross-functional experience, raising selectivity.
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Manage all customer inquiries related to engineering and quality in the North region, acting as primary contact point.
Coordinate and support project execution and issue resolution through technical discussions with customers and internal teams.
Drive customer satisfaction by ensuring prompt response, transparent communication, thorough follow-ups, and documentation of customer issues.
Work Experience Required: Not explicitly mentioned in the JD
Experience in handling engineering and quality topics with customers, preferably in project management or customer interface roles.
Ability to analyze part handling issues, including failure analysis and root cause identification.
Experience coordinating cross-functional teams (Engineering, Quality, Manufacturing, Sales) for issue resolution and project support.
Experienced in customer project management or related roles interfacing technical and quality topics with customers.
Skilled in technical problem-solving and root cause analysis to support issue resolution.
Comfortable working cross-functionally and managing customer communication to drive project success and satisfaction.