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Mid-level, popular Product Manager title in metro Hyderabad but ServiceNow specialization reduces applicant pool.
Strong ServiceNow and ITIL experience required, limiting cross-industry transferability.
Explicit 2–3 year requirement and ServiceNow certification/experience required, increasing screening rigidity.
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Manage and prioritize product backlog for ServiceNow modules including ITSM, HRSD, Service Portal, Snow AI initiatives, and custom apps.
Translate business requirements into user stories with acceptance criteria and collaborate with developers, architects, and admins to deliver iterative platform improvements.
Define and track product KPIs such as adoption, CSAT, ticket deflection, and process efficiency; support release planning and conduct user research and UAT coordination.
MBA or equivalent postgraduate qualification.
2–3 years experience in product, business analyst, or platform delivery roles involving ServiceNow.
Working understanding of ServiceNow fundamentals including modules, tables, workflows, portals, and catalogue items.
ServiceNow Certified System Administrator (CSA) or ITSM certification.
Experienced in Agile/Scrum delivery practices and skilled at communicating complex technical concepts between technical and non-technical stakeholders.
Data-driven with demonstrated ability to define and track metrics measuring product success to inform decisions.
Familiar with ServiceNow HRSD, CSM, Employee Centre, ITIL processes, REST APIs, MID Servers, SSO, and experienced in running UAT cycles and managing defect assessments.