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Tier-1 brand, mid-level generalist security role, metro location, and broad skill requirements increase competition.
Role demands domain-specific security operations and managed-services experience, limiting cross-industry interchangeability.
Requires managed-services security and SLA experience but lacks strict years, certifications, or niche technical mandates.
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Ensure operational continuity of clients' security infrastructure by monitoring, identifying, investigating, and resolving technical incidents or problems within SLA.
Manage client requests/tickets with technical expertise, perform operational tasks, and handle second-level support and initial escalations.
Collaborate with automation teams to optimize and automate tasks, contribute to auditing and trend analysis for improvement, and support change management processes.
Experience with managed security services and security infrastructure support.
Working knowledge of ticketing tools, preferably ServiceNow.
Bachelor's degree or equivalent qualification in IT/Computing or relevant work experience.
Workplace type: On-site. Work Experience Required: Not explicitly mentioned in the JD.
Operates effectively in collaborative, client-facing environments supporting technical security infrastructure.
Capable of handling second-level technical support and initial escalation triage with strong problem-solving skills.
Demonstrates adaptability and strong communication skills for cross-cultural engagement and client-focused service delivery.