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Metro mid-level product role with ServiceNow specialization and known employer yields medium competition.
Strong ServiceNow platform, certification, and module experience requirements make background highly domain-specific.
Explicit 2–3 years ServiceNow experience plus CSA certification and platform skills enforce moderate shortlisting strictness.
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Own and manage the product backlog for assigned ServiceNow modules such as ITSM, HRSD, Service Portal, or custom apps.
Translate business requirements into clear user stories with defined acceptance criteria and collaborate with developers and architects to deliver iterative platform improvements.
Define and track product KPIs like adoption, CSAT, ticket deflection, support release planning, and conduct user research and UAT to ensure solutions meet user needs.
MBA or equivalent postgraduate qualification.
2–3 years experience in product management, business analysis, or platform delivery involving ServiceNow.
Working knowledge of ServiceNow platform fundamentals including modules, workflows, portals, and catalogue items.
Familiarity with Agile/Scrum, ServiceNow certifications (CSA or ITSM), and experience with ITIL processes and UAT management.
Experienced in defining and tracking data-driven product success metrics and comfortable using data for decision-making.
Strong user empathy with ability to advocate for simplicity from the end-user perspective.
Technical communication skills bridging product and engineering, and motivated to work in Enterprise Applications focusing on ServiceNow platform improvements.