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Non-metro location and entry-level role with limited amplifiers reduces applicant density.
Skills (SQL, APIs, monitoring, Azure) are broadly transferable across SaaS and IT operations roles.
Moderate emphasis on specific tooling, shift availability, and technical troubleshooting fundamentals.
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Provide end-to-end resolution of customer cases, primarily low to medium severity, occasionally high/critical, ensuring SLA/SLO adherence and customer satisfaction.
Support application troubleshooting involving DBMS, code debugging, API/Mulesoft integration, mobile app issues and utilize SaaS toolsets like AppDynamics, Splunk.
Engage in continuous learning of product features, solution architecture including Azure concepts, and contribute to knowledge management and operational improvements.
Experience Required: Not explicitly mentioned in the JD.
Willingness to work in shifts and provide out-of-hours (OOH) 24x7 customer support.
Basic technical skills in database querying (SQL, Oracle), code debugging, and platform support required.
Ability to communicate effectively in writing and verbally with customers and internal teams.
Demonstrates operational focus on customer case ownership and proactive problem resolution under guidance.
Comfortable working in a supervised, structured environment that supports ongoing skill development in SaaS tools and cloud technologies.
Shows a capacity to build foundational technical and product/domain knowledge, eager for continuous feedback and process improvement.