Back
Tier-1 bank, mid-level generalist PM in a metro with broad skills driving high applicant competition.
Requires banking operations, recon and call-center expertise, reducing cross-industry transferability.
Explicit 5–8 years, banking operations experience and domain knowledge make screening fairly stringent.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Lead and manage key projects from planning through execution including project plan creation, resource allocation, cost monitoring, risk and change management, and stakeholder communication.
Drive process improvements and policy updates related to project management and business compliance within Markets Operations Books & Records function supporting transformation initiatives.
Act as subject matter expert and liaison among business, technology, and regional teams to ensure delivery of projects aligned with operational objectives and regulatory compliance.
5-8 years of relevant experience including project management and call center industry knowledge.
Bachelor’s/University degree or equivalent experience required.
Working knowledge of call center technologies, systems, and HR policies.
Customer service management experience within a call center setting.
Experienced in end-to-end project lifecycle management in financial services or similar regulated environments with complex stakeholder engagement.
Strong analytical skills with ability to translate business needs into clear project plans and documentation, including risk and benefits analysis.
Practiced in coordinating cross-functional teams globally, ensuring process standardization and compliance with corporate and regulatory standards.