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Tier-1 brand and metro location raise competition, but CCNA and 6+ years requirement narrow the pool.
Infrastructure and networking skills are moderately transferable across industries, though banking processes add constraints.
Mandatory 6+ years experience, CCNA-level networking, and infrastructure support make filtering stringent.
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Manage incidents and change implementations in global network and distributed infrastructures to ensure timely service delivery.
Provide Tier I technical support and troubleshooting for Citi's technology infrastructure through the Command Centre, including escalation to Tier II as needed.
Collaborate with multiple management teams and act as technical advisor/coach to junior analysts to support and improve operational processes.
Minimum 6 years of technical operations/support experience.
Mandatory network technical knowledge at CCNA level.
Experience with distributed server technologies.
Bachelor's or master's degree preferred.
Experienced in supporting large, multilayer network and distributed environments in a 24/7 global operations setup.
Strong coordination and communication skills to manage cross-regional collaboration and escalate issues effectively.
Demonstrates ability to follow and improve tightly controlled operational procedures and lead junior technical staff.