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Tier-1 brand, metro location, and broad mid-level infrastructure skillset increase candidate competition.
Core infrastructure skills transfer across industries, though banking operational controls add moderate specificity.
Mandatory 6+ years, CCNA and strict operational procedures make shortlisting highly strict.
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Handle incidents and changes in network and distributed infrastructure to ensure timely operational service delivery.
Execute Level 1 and Level 2 infrastructure support, service monitoring, and change implementation within Network & Distributed technology.
Collaborate with global teams and provide technical guidance, incident documentation, escalation, and process improvements supporting Citi’s global infrastructure.
6+ years of Technical Operations/Support experience required.
Mandatory network technical knowledge at CCNA level.
Mandatory knowledge of distributed server technologies.
Bachelor’s or Master’s degree preferred; notice period not explicitly mentioned in the JD.
Experienced in supporting global technology infrastructure with an ability to operate in multilayer network and distributed server environments.
Capable of coordinating with multiple management levels and global teams, including managing escalations and process improvements.
Strong analytical and troubleshooting skills with capacity to work under tightly controlled operational procedures and handle high-impact incidents proactively.