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High due to mid-level generalist role, metro location, and broad skillset requirements.
Moderate transferability: core delivery skills transferable, but CRM/fundraising experience is preferred.
Explicit 2–4 year requirement, client-facing skills, and US ET shift increase screening rigidity.
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Deliver contracted Managed Services including data operations and system tasks according to Statements of Work and service standards.
Manage multiple client deliverables such as donation processing, batch management, and reconciliations, ensuring accuracy and timeliness.
Collaborate with internal teams and clients for prioritization, troubleshooting, and communication to maintain quality and compliance.
2–4 years of experience in service delivery, operations, or managed services.
Experience with donation processing, gift entry, batch management, or reconciliation.
College graduate or equivalent experience.
Work across US Eastern Time (ET) business hours.
Experienced in managing high-volume, detail-driven tasks within structured, deadline-oriented environments.
Skilled in client-facing communication with proficiency in English and cross-team collaboration.
Familiarity with CRM or fundraising platforms and working within SOW-based service delivery models is preferred but not mandatory.