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Popular mid-level product role in a metro Tier-1 setting increases applicant competition.
Product management skills transfer, but ServiceNow platform specialization limits cross-industry fit.
Explicit 2–3 years, ServiceNow experience and certifications make filters strict.
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Own and manage the product backlog for assigned ServiceNow modules including ITSM, HRSD, Service Portal, and related custom apps.
Translate business requirements into user stories with acceptance criteria and collaborate with developers to deliver iterative platform improvements.
Define, track, and report product KPIs such as adoption, customer satisfaction, ticket deflection, and process efficiency, supporting release planning and sprint ceremonies.
MBA or equivalent postgraduate qualification.
2-3 years in product management, business analysis, or platform delivery role involving ServiceNow.
Understanding of ServiceNow fundamentals including modules, workflows, portals, and catalogue items.
ServiceNow Certified System Administrator (CSA) or ITSM certification.
Experience working closely with engineering teams and end-users to improve ServiceNow platform capabilities with user-focused design.
Proficient with Agile/Scrum methodologies and skilled at writing clear user stories and acceptance criteria.
Capacity to define and track relevant product success metrics and communicate technical concepts to diverse stakeholders.