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Strong bank brand, metro location, mid-level generalist role and broad skill requirements increase competition.
Core application support and monitoring skills transfer across industries, though financial domain knowledge is preferred.
Explicit 5+ years plus mandatory monitoring, SQL, Kafka and ITIL/technical skills increases strictness.
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Support and maintain complex, business-critical applications integrated across multiple functions with broad impact on business processes.
Troubleshoot application issues, perform root cause analysis, monitor alerts, and implement corrective and preventive measures.
Drive continuous improvement initiatives including automation of manual tasks and participation in functional and technical knowledge transfer and validations for production changes.
5+ years of experience in application maintenance & support, systems analysis, or application support analyst role.
Mandatory skills: Incident, Request & Problem Management, JEE & Enterprise Technologies, microservices, SQL, ServiceNow, Oracle, Kafka, basic Unix, monitoring tools (e.g. Dynatrace, Splunk).
Bachelor’s degree in Computer Science or related field; ITIL foundation certification preferred.
Flexible to work in rotational shifts (24/7) in Bangalore (hybrid work location).
Experienced in supporting enterprise-level, integrated applications with cross-functional and cross-geography collaboration (including US teams).
Proficient in troubleshooting, root cause analysis, and applying Site Reliability Engineering (SRE) principles.
Ability to work independently with minimum supervision while coordinating effectively across teams; familiarity with cloud platforms (AWS, Azure) is advantageous.