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Mid-level metro role with niche M365 specialization, balancing demand and candidate specificity.
Skills transferable across industries using Microsoft 365, but domain-specific expertise remains important.
Requires specific Microsoft 365, SharePoint and governance experience but no explicit years or certifications.
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Manage day-to-day operation, governance, and continuous improvement of Microsoft 365 services, focusing on SharePoint Online, Copilot, and collaboration platforms.
Ensure M365 services are secure, stable, and aligned with enterprise standards through collaboration with Architecture, Security, and external partners.
Support adoption and enablement of Microsoft 365 Copilot and Power Platform with stakeholder engagement and operational readiness including service performance monitoring and incident management.
Experience supporting Microsoft 365 services, especially SharePoint Online and collaboration tools.
Working knowledge of Microsoft 365 Copilot capabilities and adoption considerations.
Experience in operational or service management role within an enterprise environment.
Understanding of governance, security, and compliance within M365, including access control and data handling.
Experienced in operating and governing Microsoft 365 collaboration tools with a focus on platform stability and user adoption rather than deep development.
Capable of bridging business needs and technical platform capabilities through strong stakeholder engagement and vendor management.
Comfortable working in enterprise environments requiring alignment with ITIL or service management frameworks and governance models.