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Mid-level generic product role, metro location, and strong employer brand increase candidate competition.
B2B SaaS product skills transfer across industries, but post-sales domain knowledge narrows applicability.
Explicit 5-7 years, MBA required, and domain-specific skills make screening stringent.
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Own and execute the delivery roadmap for post-sales initiatives including professional services, customer success, and support tooling.
Drive AI automation features such as intelligent ticket routing and customer health signals in partnership with engineering.
Manage product KPIs and analytics dashboards; coordinate go-live activities and keep senior leadership updated across global teams.
5-7 years of product management experience in B2B SaaS with exposure to professional services, customer success, or support tooling domains.
Bachelor’s or master’s degree in engineering, computer science, or related technical discipline, plus MBA or equivalent management degree.
Strong technical acumen including working with engineering on APIs, system architecture, and SQL or data analyst collaboration.
Experience with tools like JIRA, Confluence, Salesforce for backlog and metric management.
Experienced in managing complex SaaS products servicing post-sales workflows including onboarding, ticketing, SLA tracking, and escalations.
Proven capability to execute full product lifecycle from discovery through launch with measurable impact, in fast-paced, agile, engineering-integrated teams.
Comfortable collaborating across US-based leadership and global matrixed teams, with strong documentation and communication skills.