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Tier-1 employer but specialized L2 network operations reduces applicant pool, leading to moderate competition.
Network operations skills transfer across industries but require datacenter/network experience.
Requires specific network operations skills and shift availability, so moderately strict.
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Monitor and ensure performance, availability, and health of global network infrastructure including Bosch datacenter networks.
Provide Level 2 support for global infrastructure services focusing on Global Backbone and core hubs, handling incidents, alerts, configurations, and service requests.
Collaborate internationally to operate, support, optimize, and enhance network solutions, including process execution and documentation of issues and resolutions.
Degree in Computer Science, Network Analyst, or equivalent.
Proficiency in English language.
Availability to work in shift hours, including weekends and holidays.
Work Experience Required: Not explicitly mentioned in the JD.
Experience working in global IT network environments supporting backbone and data center networks.
Capable of collaborating effectively with international teams and cross-functional stakeholders including Service and Operation Managers and Engineering teams.
Strong operational focus on network monitoring, incident management, process optimization, and adherence to SLAs in a shift-based work environment.