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Mid-level, generalist infrastructure role with common skills and mid experience increases applicant competition.
Infrastructure skills like Dell/Cisco and monitoring are transferable across industries but require specific hardware experience.
Explicit 5+ years, mandatory Dell/Cisco experience, certifications, and 24x7 on-call requirement.
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Handle advanced troubleshooting and fault isolation for escalated server and network incidents in a 24x7 global environment.
Manage firmware, BIOS, and software updates on Dell PowerEdge servers and Cisco networking equipment following change management protocols.
Mentor L1 engineers, participate in incident post-mortems, update operational documentation, and support hardware lifecycle management including on-call support for critical escalations.
5+ years of hands-on experience in enterprise IT infrastructure operations.
Proficiency in Dell PowerEdge server administration including iDRAC/Redfish and firmware lifecycle management.
Experience with Cisco routers and switches including IOS/NX-OS configuration, troubleshooting, and upgrades.
Ability to work rotating shifts in a 24x7 global support model; industry certifications such as Dell Server certifications or ITIL Foundation preferred.
Experienced mid-level infrastructure engineer able to bridge frontline support and advanced engineering through complex troubleshooting and operational contribution.
Proficient in both server hardware management and network equipment maintenance with capacity for mentoring and knowledge transfer.
Comfortable working in global 24x7 operations with collaboration across cross-functional teams and participation in structured incident reviews and change management.