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Generalist 24x7 infrastructure role with broad toolset attracts medium applicant density.
Core server, networking, and monitoring skills are broadly transferable across industries.
Explicit 2+ years, shift requirement, and specific infrastructure tool familiarity create moderate filtering.
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Serve as first-line support for server and network infrastructure in a 24x7 global support team, ensuring timely incident response following established runbooks.
Monitor infrastructure health using tools and dashboards, respond to service tickets with a 2-hour SLA, perform basic troubleshooting, and escalate complex issues to higher-level support.
Maintain detailed documentation of incidents, actions, and resolutions; assist with routine maintenance and coordinate with on-site technicians and vendors for hardware replacements.
Bachelor's degree in Computer Science, IT, or related field, or equivalent practical experience.
Minimum 2 years of IT support experience.
Willingness to work in 24x7 rotational shifts including nights, weekends, and holidays.
Foundational knowledge of server hardware, networking fundamentals (TCP/IP, DNS, DHCP), ticketing systems, and monitoring tools.
Experience with Dell iDRAC or similar BMC tools and familiarity with Cisco network equipment.
Ability to follow standardized operational procedures and maintain accurate knowledge management documentation.
Comfortable working in a fast-paced, shift-based global infrastructure support environment with emphasis on escalation and collaboration.