Back
Mid-level generalist data analyst role in metro with common BI/SQL skills increases competition.
Data skills transferable, but call-centre/BPO and QA experience raise domain specificity.
Explicit 3–5 years requirement plus mandatory Power BI/SQL and domain experience enforces strict filters.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Analyze large datasets to deliver performance analytics and insights for call centre operations supporting Australian clients.
Develop and maintain Power BI dashboards and reporting frameworks to track call centre performance and quality assurance.
Translate complex data into clear narratives and collaborate with Data Science and client teams to align analytics with business objectives.
3–5 years of data analyst or analytics experience, preferably in BPO, call centre, or customer experience domain.
Proficiency in Power BI, SQL, and R (preferred) or Python for data handling and analysis.
Graduate degree (Educational Qualification: Graduate).
Location requirement: IND Thane - 11th Floor G-Corp Tech Park Ghodbunder Road.
Experienced in descriptive and diagnostic analytics, root-cause analysis, and performance reporting within call centre environments.
Skilled in data storytelling to present insights clearly to non-technical stakeholders and drive operational improvements.
Familiar with call centre quality assurance frameworks and tools like Amazon Connect Customer Profiles or Genesys Cloud CX, with ability to work collaboratively in team settings.