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Popular PM title and metro location increase applicants, but niche CCaaS requirement reduces density.
Role demands CCaaS and CX platform experience, so candidates from unrelated industries have limited fit.
Explicit 7+ years and required CCaaS/adjacent SaaS deployment experience make screening stringent.
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Lead end-to-end deployment of Five9's CCaaS platform including business logic configuration, CRM integrations, and workflow design.
Manage and direct a team of 2–4 implementation engineers through the full software deployment lifecycle.
Own project operational aspects (scope, time, budget), stakeholder communication including C-level, and risk management via RAID logs.
7+ years of client-facing Project Management experience with enterprise-scale software or SaaS deployments (not hardware/network or internal IT PM).
Experience deploying modern CCaaS platforms (Five9, Genesys, NICE CXone) or adjacent enterprise customer-experience software (Salesforce Service Cloud, Zendesk, Twilio CPaaS, Conversational AI/IVA).
BA/BS degree or equivalent experience; PMP® or equivalent certification strongly preferred.
Hybrid work model with potential local onsite requirements at client location.
Experienced in managing complex, software-first implementation projects focused on application-level business logic and integrations, not infrastructure.
Skilled in translating complex technical scenarios into business language for non-technical executives and managing US-based stakeholders.
Proven leader who commands respect from technical teams, holds teams accountable, and drives projects independently with minimal oversight.