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Metro mid-level role with generalist appeal, but Copado-specific skills reduce applicant pool.
Requires Copado and Salesforce expertise, making cross-industry transfers moderately constrained.
Explicit 2-3 years experience and Copado/Salesforce requirements increase screening rigidity.
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Manage and resolve complex technical support cases for Copado's Salesforce DevOps platform ensuring high customer satisfaction.
Maintain and develop technical expertise in Copado product functionality, contributing to knowledge base and training materials.
Drive customer success by troubleshooting, escalating, and providing solutions aligned with customer needs and service agreements.
2-3 years experience in Salesforce and DevOps methodologies.
1-3 years experience with Copado and customer support or DevOps roles.
Strong technical knowledge of SaaS, APIs, CLI, SQL, branching strategies, version control; Copado Admin and Developer Certifications preferred.
Must communicate fluently in English and be willing to work flexible hours including shifts to support global SLAs.
Experienced in handling technical customer support for fast-growing SaaS DevOps platforms especially in the Salesforce ecosystem.
Detail-oriented with proven troubleshooting skills and ability to manage escalations effectively under pressure.
Comfortable working remotely across global teams with ability to multitask and adapt to evolving DevOps tools and methodologies.