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Metro location and leadership role create moderate applicant density.
Enterprise support and SLA experience required but technical skills are broadly transferable across industries.
Requires leadership, SLA and technical troubleshooting, so interview filters likely moderate.
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Own end-to-end client-facing engineering delivery and ensure rapid resolution of critical client issues through escalation management.
Build, restructure, and scale a technical support engineering team, mentoring and optimizing cross-functional operational processes.
Oversee system reliability, SLA adherence, and integration of multi-component ecosystem, partnering closely with Customer Success and Core Engineering.
Work Experience Required: Proven leadership experience in technical execution, implementation, or support teams, exact years not explicitly mentioned.
Strong familiarity with system architecture and technologies such as Next.js, Node.js, .NET/C# for troubleshooting and operational oversight.
Technical knowledge of REST APIs, JSON, databases, and modern observability tools.
Not explicitly mentioned in the JD: mandatory degree, notice period, or location requirements.
Experienced leader capable of managing high-pressure, client-facing technical support operations with a focus on customer success and satisfaction.
Able to function as a technical bridge between engineering and operations, understanding complex distributed systems and integration layers.
Proven ability to build scalable, efficient support teams while maintaining rigorous adherence to SLAs and delivering polished communication to enterprise clients.