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Strong employer brand and Bangalore location increase applicant density despite niche networking skill requirements.
Networking operations skills are transferable across IT employers but require domain-specific vendor knowledge.
Multiple mandatory vendor networking technologies and protocols create strict technical filtering for candidates.
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Provide managed network services to maintain client IT infrastructure uptime and operational continuity.
Proactively identify, investigate, and resolve first-line technical incidents and problems using ITSM tools and defined SOPs.
Support service quality by executing patching, configuration changes, assisting in shift handovers, and identifying optimization or automation opportunities.
Bachelor’s degree in Information Technology, Computing, or equivalent experience.
Basic understanding of network technologies including Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and routing protocols such as BGP, OSPF, EIGRP.
Experience with ITSM tools and ITSM processes (level not explicitly mentioned, but role is entry-level).
Workplace type: On-site. Work Experience Required: Not explicitly mentioned in the JD.
Disciplined and prompt in handling ITSM tickets daily, resolving incidents using knowledge articles and SOPs.
Capable of working with multicultural teams and delivering a client-focused support experience.
Flexible and resilient under pressure, with willingness to work extended hours and adapt to changing technical environments.