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Tier-1 brand, mid-level cloud support role, metro shift and generalist skills increase applicant competition.
Cloud support and networking skills are broadly transferable across industries, lowering background sensitivity.
Explicit 2+ years plus required cloud, networking, and VPN/proxy skills create moderate filtering of applicants.
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Own end-to-end technical support for cloud-based systems, ensuring customer satisfaction and seamless operation.
Proactively analyze, troubleshoot, and resolve complex technical issues as the main customer contact point.
Collaborate closely with internal cross-functional teams to drive timely issue resolution.
Minimum 2 years experience in a similar technical support or cloud support role.
Understanding of VPN, proxies, and cloud provider ecosystems such as AWS and Azure.
Knowledge of networking protocols including TCP/IP, DNS, HTTP/HTTPS, TLS and exposure to layer 3/4 technologies.
Work Experience Required: 2+ years. Notice period: Not explicitly mentioned in the JD.
Experienced in supporting cloud and network technologies with strong troubleshooting skills in complex environments.
Comfortable working across diverse geographies and collaborating with cross-functional teams.
Able to engage and build trusted relationships with customers in challenging technical situations.