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Niche Salesforce expertise and seniority reduce applicants, but EPAM brand and Bangalore increase competition.
Role demands deep Salesforce platform expertise, limiting transferability outside Salesforce-specialized candidates.
Explicit 8-11 years, leadership requirement, and mandatory Salesforce technical skills enforce strict filters.
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Lead technical support and maintenance for Salesforce platform ensuring high availability, performance, and stability.
Own resolution of complex production issues, enforce bug-fixing standards, hotfix release procedures, and drive best practices across debugging and platform maintenance.
Mentor and guide junior developers, collaborate with architects on root cause analysis and long-term architectural improvements, and manage incident trends and technical debt.
8-11 years of general IT experience with several years of hands-on Salesforce development focused on platform maintenance and troubleshooting.
At least 1 year of leadership experience in a relevant technical support or development environment.
Strong expertise in APEX, Lightning Web Components (LWC), Aura, debugging tools, and understanding of Salesforce Governor Limits and API error handling.
English proficiency at B2 level or higher.
Experienced in leading technical support teams within Salesforce platform environments, especially for maintenance and incident resolution.
Strong operational focus on root cause analysis, production issue triage, and enforcement of debugging and hotfix processes.
Comfortable working with cross-functional stakeholders and managing SLA adherence in IT service environments.