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Remote mid-level generalist infra role with broad required skills increases applicant density.
Infrastructure skills transfer across industries but require specific enterprise hardware/network experience, so moderately sensitive.
Explicit 5+ years, mandatory Dell/Cisco experience and certifications plus 24x7 shift requirement raises filtering strictness.
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Provide advanced technical support and troubleshooting for enterprise server and network infrastructure including Dell PowerEdge servers and Cisco networking equipment.
Perform firmware, BIOS, driver, and IOS/NX-OS updates ensuring system stability and adherence to change management protocols.
Mentor L1 engineers, participate in post-incident root cause analysis, maintain technical documentation, and provide 24x7 on-call support for critical escalations.
Minimum 5+ years of hands-on experience in enterprise IT infrastructure operations.
Proficiency with Dell PowerEdge server administration including iDRAC, Redfish, and firmware lifecycle management.
Experience with Cisco routers and switches, including IOS/NX-OS configuration, upgrades, and troubleshooting.
Ability to work rotating shifts in a 24x7 global support environment; certifications like Dell Server or ITIL Foundation preferred.
Mid-level engineer capable of bridging frontline support and expert-level tasks in a 24x7 global enterprise environment.
Strong focus on operational excellence, incident management, root cause analysis, and documentation.
Experienced in collaborating with cross-functional teams and mentoring junior engineers to improve team capabilities.