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Remote mid-level infrastructure role and generalist skills increase competition despite some niche hardware requirements.
Infrastructure and networking skills moderately transferable, but hardware-specific expertise increases domain bias.
Explicit 5+ years, mandatory Dell/Cisco skills and 24x7 shift requirement make filters stringent.
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Provide advanced troubleshooting and fault isolation for escalated server and network incidents using Dell PowerEdge and Cisco equipment.
Manage firmware, BIOS, and software updates, hardware break/fix procedures, and conduct network health audits to ensure high availability and performance.
Mentor L1 engineers, participate in change management, on-call support, incident post-mortems, and contribute to capacity planning and documentation updates.
5+ years of hands-on experience in enterprise IT infrastructure operations.
Proficiency with Dell PowerEdge server administration including iDRAC/Redfish and firmware lifecycle management.
Experience with Cisco networking equipment (routers, switches), including IOS/NX-OS configuration and upgrades.
Ability to work rotating shifts in a 24x7 global support environment; relevant certifications like Dell Server or ITIL Foundation.
Mid-level infrastructure engineer experienced bridging frontline support and expert engineering in complex IT environments.
Skilled in proactive monitoring, incident management, root cause analysis, and capacity planning in 24x7 global operations.
Experienced mentor with ability to lead L1 engineers and collaborate cross-functionally to maintain critical infrastructure stability.