Back
Remote, generalist infra role with 2+ years and broad tooling increases applicant competition.
Core server, networking, and monitoring skills are broadly transferable across industries.
Explicit 2+ years requirement, 24x7 shift mandate, and preferred certifications create moderate strictness.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Serve as first line of support for server and network infrastructure in a 24x7 global support environment, handling initial incident triage and basic troubleshooting.
Ensure timely response to service tickets with a 2-hour SLA and escalate complex issues to higher-level engineers with detailed documentation.
Perform routine health checks, execute basic hardware troubleshooting (Dell PowerEdge servers, Cisco routers/switches), maintain documentation, and assist with maintenance tasks under supervision.
Bachelor's degree in Computer Science, IT, or equivalent practical experience with 2+ years in IT support roles.
Foundational knowledge of server hardware, networking fundamentals (TCP/IP, DNS, DHCP), and enterprise IT infrastructure concepts.
Willingness to work 24x7 rotational shifts including nights, weekends, and holidays.
Experience with ticketing systems, monitoring tools, and remote management interfaces; exposure to Dell iDRAC or similar tools is advantageous.
Comfortable working in fast-paced, global 24x7 operational environments following established runbooks and procedures.
Experience or familiarity with Dell PowerEdge server hardware management and Cisco network device basic maintenance.
Demonstrated ability to document issues clearly and escalate effectively to senior engineers, with interest in continuous learning and technical growth.