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Global brand and metro location increase competition, offset by seniority and ServiceNow specialization.
Requires deep ServiceNow and enterprise platform expertise, limiting cross-industry transferability.
Explicit 15+ years, mandatory ServiceNow depth, certifications, and leadership experience create highly strict shortlisting.
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Own end-to-end architecture, delivery, and operations of the ServiceNow platform ensuring alignment to measurable business outcomes.
Lead technology strategy including embedding AI, automation, and modern architectures to drive scalability, availability, and resilience.
Build and mentor high-performing global engineering teams while enforcing engineering standards and governance across all delivery phases.
Bachelor’s degree in computer science or related field; master’s preferred.
15+ years IT experience in enterprise platforms; 10-12 years hands-on ServiceNow platform experience.
3+ years experience managing technical teams as a people leader.
Certified ServiceNow Administrator and Developer with strong knowledge of ITSM, ITAM, VR, SecOps modules, Platform Engineering & Automation (CMDB, ATF, PA, Flow Designer, Integration Hub).
Strategic leader with proven ability to deliver highly available, scalable ServiceNow solutions aligned to business value.
Experienced in driving metric-driven productivity and data-driven decision-making across global distributed teams.
Tech-savvy AI-first thinker who integrates emerging technologies and fosters innovation, ownership, and continuous improvement.