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Tier-1 brand and Bangalore metro increase applicant density despite role's RSA Archer specialization.
Role requires niche RSA Archer GRC and financial compliance knowledge, limiting cross-industry portability.
Explicit 6-10 years, RSA Archer expertise, and required tooling/scripting make screening fairly rigid.
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Provide L2/L3 production support and incident resolution for RSA Archer GRC platform and related integrations.
Manage Archer platform upgrades, configuration changes, workflows, access controls, and data feeds ensuring system health and SLA adherence.
Coordinate with infrastructure, cloud, database, and application teams for outages, change management, and deployment activities while maintaining ITSM records.
6-10 years of experience in production support, specifically for RSA Archer GRC or related platforms.
Strong experience in Archer configuration, access management, workflows, notifications, data imports, and platform upgrades.
Proficiency with monitoring tools such as Splunk or Dynatrace, strong SQL and database troubleshooting skills, and scripting experience in PowerShell or Python.
Work Experience Required: 6-10 years production support experience.
Experienced in fast-paced enterprise production support environments focused on GRC platform technologies.
Skilled at coordinating cross-functional teams including infrastructure, cloud, database, and application groups for incident resolution and upgrades.
Demonstrates detailed technical troubleshooting, root cause analysis, and compliance/security awareness within platform maintenance.