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Niche Aladdin/front-office expertise and senior requirement reduce applicant density despite metro location.
Requires specialized front-office trading and Aladdin experience, limiting transferability across industries.
Explicit 8-10 years and mandatory Aladdin/service-management expertise make filters strict.
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Own the Investment application service for M&G Technology, focusing on Front Office Application support and ensuring compliance with audit, regulatory, and service standards.
Manage incident resolution, prioritize the Front Office book of work, and drive service improvements by collaborating with business users and third-party vendors such as Aladdin ASM and BlackRock.
Support business continuity activities including Disaster Recovery and Failover, resolve queries on critical investment applications (Aladdin, Bloomberg, WSO), and operate across multiple time zones including weekends for critical operations.
8-10 years corporate experience, with significant time in asset management firms.
Minimum 3 years experience in Service Management.
Strong knowledge of Investment Life Cycle, Aladdin platform and components, trading venues/OMS/EMS, and trade life cycle understanding.
Willingness and ability to work across 3 different time zones on a rotational basis including weekends for critical business activities.
Experienced in asset management technology support, especially with Aladdin platform and front office trading applications.
Comfortable managing complex stakeholder relationships including internal leadership and external partners in fast-paced, agile environments.
Operationally strong with strategic prioritization skills, able to translate business needs to technical teams and drive continuous service improvement initiatives.