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Tier-1 brand and Bangalore metro increase competition, while ITIL/ServiceNow niche moderates density.
ITIL and production change skills transfer across industries, though banking regulatory experience raises specificity.
Explicit 2+ years IT Change experience and ITIL/ServiceNow expectations make shortlisting moderately strict.
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Manage and govern the Production Change Management process, ensuring quality assurance and completeness of change requests before approval.
Chair Change Advisory Board meetings and coordinate with stakeholders to manage change implementation and escalations.
Support change-related audit, reporting, and participate in problem and incident management related to changes.
Minimum 2 years experience performing IT Change Manager role including running Change Advisory Board meetings.
Strong ITIL aligned service management experience.
Experience largely in a heterogeneous IT environment.
ServiceNow experience preferred but not mandatory.
Experienced in managing change processes within complex, global IT environments prioritizing stability of production systems.
Confident in challenging stakeholders at all levels to protect production environment integrity.
Demonstrated ability to manage deadlines and coordinate cross-functional teams in fast-paced settings.