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Generalist support/devops title with broad technical requirements yields moderate competition.
Cloud and operations skills are transferable across industries but product/domain knowledge raises sensitivity to medium.
Multiple mandatory technical skills (Azure, CI/CD, monitoring, DBMS) produce medium shortlisting strictness.
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Own Tier 1/2 customer solution support and resolution with end-to-end ownership, ensuring high customer satisfaction and adherence to SLA/SLO.
Engage early in Tier 1/2 implementation projects to ensure seamless transition to operations with continuous improvement in solution stability and service quality.
Lead knowledge management (KCS), process improvements, automation efforts, and provide mentoring to enhance team techno-functional capabilities.
Experience supporting Tier 1/2 customer solutions with high complexity issues resolution (exact years not explicitly mentioned).
Technical expertise in DBMS (SQL, Oracle), code debugging, platform support (API, Mulesoft), monitoring tools (AppDynamics, Splunk).
Good understanding of Azure technologies including deployment models, automation, CI/CD pipelines, containerized applications.
Ability to work in shifts and provide out-of-hours (OOH) support enabling 24x7 customer service.
Strong technical competency across solution architecture layers, cloud operational activities, application performance engineering, and SaaS tools.
Demonstrated customer-centric ownership with proactive problem solving and continuous service improvement mindset.
Experienced in mentoring and driving knowledge-centered support (KCS) and lean/automation process improvements within teams.