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Tier-1 employer, mid-level experience requirement, and metro location increase applicant competition despite ServiceNow specialization.
ServiceNow platform expertise is highly domain-specific and less transferable to unrelated roles.
Requires 4+ years plus ServiceNow certifications and mandatory platform-specific skills.
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Lead and deliver moderately complex ServiceNow initiatives involving workflow automation and Generative AI integration to improve enterprise service delivery.
Design, develop, test, and deploy scalable solutions on the ServiceNow platform collaborating with product owners, analysts, and cross-functional teams.
Act as escalation point and technical guide for team members while maintaining documentation, reviewing code, and supporting agile processes.
4+ years of software engineering experience, including significant hands-on ServiceNow development experience.
Proficiency with ServiceNow Flow Designer, JavaScript scripting, REST/SOAP integrations, and deep understanding of ServiceNow architecture.
Mandatory certifications: ServiceNow Certified System Administrator or higher, plus Certified Application Developer or Implementation Specialist.
Experience with ServiceNow CMDB, automation testing (ATF), Virtual Agent Designer, and integrating AI/ML capabilities into enterprise platforms.
Experienced technical leader comfortable managing moderately complex projects and solving in-depth technical challenges within ServiceNow environments.
Strong cross-functional collaborator working closely with product and business teams to design user-centric scalable solutions.
Skilled in leveraging Gen AI and conversational technologies to innovate and transform enterprise workflows on ServiceNow.