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Strong Tier-1 brand, metro location, and mid-level generalist role increase applicant competition.
Operations and client-facing skills are transferable, but banking risk and compliance increase industry specificity.
Explicit 2+ years, night-shift, compliance and AI tool expectations create moderate screening rigidity.
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Participate in business operations to meet business goals and identify process improvement opportunities through root cause analysis of compliance and business metrics.
Provide independent judgment and guidance on moderate risk deliverables, develop and monitor strategic approaches for risk management and business performance improvement within a single business group.
Collaborate with leaders and executive management, direct less experienced staff, manage client interactions ensuring timely resolutions and operational efficiency, leveraging AI tools to automate workflows and enhance decision-making.
Minimum 2+ years of experience in Business Execution, Implementation, or Strategic Planning or equivalent demonstrated through work experience, training, military experience, or education.
Must work night shift: IST 6:30pm to 3:30am with flexibility as per team requirements.
Ability to manage client queries and collaborate internally to meet client needs efficiently.
Proficiency or experience in using AI tools (e.g., Microsoft Copilot, Agentspace) for workflow automation and decision support preferred.
Experience in client relations or customer service preferably within the U.S. market, highlighting an ability to handle client interactions in high-volume or high-complexity environments.
Comfortable working independently on risk and compliance related operational decisions affecting a single business unit.
Strong analytical skills with a focus on process improvement and strategic implementation within regulated financial services environment.